Delivery policy
1.1 -Your order will be fulfilled within 5 working days, if the products you have ordered are in stock at the time your order is placed. Where we become aware that the date for delivery may be delayed, we will notify you as soon as possible and aim to provide you with a revised date.
1.2 -Delivery price(s) stated are for delivery to any address on the UK mainland excluding: Northern Ireland, Scotland, Highlands and Islands, Channel Islands, Isle of Man, and rest of EU a further delivery charge may be added, please call for a price.
1.3 -If you order more than one Product, the Products may be deliveredto you in separate instalments. Each instalment is a separate Contract and no cancellation of one Contract relating to an instalment entitles you to cancel any other Contract or instalment.
1.4 -You must inspect all Products thoroughly before signing for delivery. If items are defective or damaged on delivery, you must inform us by e-mail or in writing within 7 days of delivery.
1.5 -If you fail to take delivery of the Product(s) or we are unable to deliver the Product(s) on time becauseyou have not provided adequate delivery instructions or because there is no person available to accept delivery, the Product(s) shall be returned to ourselves and a further delivery date will be arranged. You agree to meet the costs of any subsequent re-delivery.
1.6 -We shall not be liable for any loss you incur, whether financial or otherwise, resulting directly or indirectly from our delay or failure to meet the date where the delay is caused by reasons outside of our control.
1.7 -We shall not be liable for any non-delivery of Products unless you give written notice to us of the non-delivery within 3 days of the date when the Product(s) should have arrived and after the delivery date has been arranged by ourselves contacting you by telephone to arrange a suitable date. Our liability for non-delivery of Products shall be limited to replacing the Product(s) within a reasonable time.
Risk and ownership
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:
(a) delivery of the products; and
(b) receipt by us of full payment of all sums due in respect of the products (including delivery charges).
Until ownership of the products has passed to you, you will possess the products as our fiduciary agent and bailee, and if you are a business customer you must store the products separately from other goods and ensure that the products are clearly identifiable as belonging to us.
We will be entitled to recover payment for the products even where ownership has not passed to you.
Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 14 working days after the day you received the relevant products or products (subject to the limitations set out below).
In order to cancel a contract in this way, you must give to us written notice of cancellation.
If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them.
If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us.
If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.